Cancellation Policy

Non-emergency cancellations require 24 hours' notice. Non-emergencies include vacations, preplanned medical appointments, family events, parties, sports events, lack of babysitter or anything that is not designated as "emergency" (see below). The session must be cancelled no later than 24 hours before the appointment. If non-emergency cancellations become excessive, the client must pay in full before the session will be scheduled and no refund will be granted for any reason. If the session is not cancelled with 24 hours' notice it will be billed at full amount.

Emergency cancellations are accepted only for illness, illness of a family member or death in the family. Please do not come to the office if with a fever, strep, unidentified rash, diarrhea, vomiting or any contagious illness. If you arrive ill, you will be dismissed and charged for the session.